Mumbai International Airport recruitment of Customer Service Personnel – 2024

AI AIRPORT SERVICES LIMITED
(Formerly known as AIR INDIA AIR TRANSPORT SERVICES LIMITED)
Regd Office: 2nd Floor, GSD Building, Air India Complex,
Terminal-2, IGI Airport, New Delhi-110037, India

Ref No: AIASL/05-03/HR/323 – Dated 29.06.2024

RECRUITMENT EXERCISE AT MUMBAI INTERNATIONAL AIRPORT

Sr. No	Position	Station	No. of Vacancies
1	Sr. Customer Service Executive	MUMBAI	343
2	Customer Service Executive		706

AI AIRPORT SERVICES LIMITED (formerly known as Air India Air Transport Services Limited) (AIASL) wishes to fill in existing vacancies as per the estimated requirements and maintain a wait-list for vacancies arising in future. Indian Nationals (Male & Female) who meet with the requirements stipulated as mentioned herein, may apply for various posts at MUMBAI INTERNATIONAL AIRPORT posts on a Fixed Term Contract basis (3 years) which may be renewed subject to their performance and the requirements of the AI Airport Services Limited. The Number of vacancies given below are indicative and may vary as per the operational requirement.

Sr. No.	Position	Qualifications & Experience	Salary in INR Per Month	Upper Age Limit
01	Sr. Customer Service Executive	Graduate under 10+2+3 pattern from a recognized with 5 years of experience in any of the area or combination thereof, of fares, reservation, ticketing computerized passenger check in/ cargo handling. Should be proficient in use of PC. Good command over spoken and written English apart from that of Hindi.	Rs. 28,605/-	GEN: 33 Years Candidates belonging to OBC category are entitled to 3 years’ age relaxation and Candidates belonging to SC/ST category are entitled to 5 years’ age relaxation, in upper age limit, as per Government rules

Nature of Job Function – Sr. Customer Service Executive:
At the Airport, mainly Passenger Check-in, Airline ticket reservation, Boarding and all Terminal Functions. Passenger as well as Airlines satisfaction is the key requirement.

Work pattern will be three shifts including night shift irrespective of gender and one weekly off on rotation basis.

Career Progression based on performance and number of years. Entitled for Casual Leave, Sick Leave and Privilege Leave and eligible for EPFO etc. as per eligibility.

Sr. No.	Position	Qualifications & Experience	Salary in INR Per Month	Upper Age Limit
02	Customer Service Executive	Graduate from a recognized university under 10+2+3 pattern. Preference will be given to candidate having Airline/GHA/Cargo/Airline Ticketing Experience or Airline Diploma or Certified course like Diploma in IATA-UFTAA or IATA-FIATA or IATA-DGR or IATA CARGO. Should be proficient in use of PC. Good command over spoken and written English apart from that of Hindi.	Rs. 27,450/-	GEN: 28 Years Candidates belonging to OBC category are entitled to 3 years’ age relaxation and Candidates belonging to SC/ST category are entitled to 5 years’ age relaxation, in upper age limit, as per Government rules.

Nature of Job Function – Customer Service Executive:
At the Airport, mainly Passenger Check-in, Airline ticket reservation, Boarding and all Terminal Functions. Passenger as well as Airlines satisfaction is the key requirement.

Work pattern will be three shifts including night shift irrespective of gender and one weekly off on rotation basis.

Career Progression based on performance and number of years. Entitled for Casual Leave, Sick Leave and Privilege Leave and eligible for EPFO etc. as per eligibility.

HOW TO APPLY: Applicants meeting with the eligibility criteria mentioned in this advertisement, as on 1^st July, 2024, advised to fill up the Application Format through online Google format as per the link given below, latest by 14^th July, 2024.

https://forms.gle/S5rQCeWWZbz9Qewt8

Please note, eligible and shortlisted candidates will be called for further selection/Interview process. Date, Time and Venue would be notified to such eligible candidates to appear for further selection process/interview. Such candidates would have to bring along the Application Format, duly filled in, as per application format given in this advertisement below. Copies of the testimonials/certificates, as per the list, shall be attached. A non-refundable Application Fee of Rs.500/- (Rupees Five Hundred Only) by means of a Demand Draft in favor of “AI AIRPORT SERVICES LIMITED”, payable at Mumbai to be attached to the application format. No fees are to be paid by Ex-servicemen / candidates belonging to SC/ST communities. Please write your Full Name & Mobile number at the reverse side of the Demand Draft.

Note: Application forms sent by Hand/Post will not be accepted. Application to be strictly filled through Online Google Format only on the link given above. Eligible candidates will be called for further selection process shortly later.

Download the official notification for complete details: