Yahoo India Recruitment of Customer Care Associates – 2015

The Yahoo Customer Experience team is dedicated to inspiring and delighting users, advertisers, partners and fellow Yahoos around the world through experiences that champion the Yahoo brand, products and content. We inform, develop and execute campaigns, events, partnerships and premium support for our audiences, in close collaboration with our business partners and in support of Yahoo’s business strategy.

The North America Operations team is responsible for providing world-class service to Yahoo Customers by resolving customer inquiries through multiple contact channels, including phone, chat and email. We are hiring so that we are able to successfully address and resolve customer inquiries to ensure first contact resolution.

The Customer Experience Agent should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. They will be required to consistently contribute ideas to further improve the Yahoo Customer Experience. Additionally, the Agent is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful.

Role:

• Provide world-class service to all Yahoo Customers in a customer centric environment
  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
  Assisting customers with inquiries while providing consultative support and recommendations
  Document in detail all interactions with customers
  Effectively articulate complex information to a variety of technical and non-technical customers
  Educate customers on products and help customers to be successful
  Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
  Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

Qualifications:

• Bachelor’s Degree in any discipline required
  Flexibility to work Monday thru Sunday, between 6:00am – 9:00am
  6 months of successful customer service or internet experience is a plus
  World-class customer service focus and interpersonal skills with superior verbal and written communication

For more details and to apply: Click Here